Cover title

"We conducted an Information Systems audit of the Montana Integrated System to Improve Customer Service (MISTICS) at the Department of Labor and Industry Unemployment Insurance Division. Our review was held in conjunction with Financial-Compliance Audit and encompassed a limited scope to provde assurance over system application processes. Our audit focused on MISTICS programming code to determine if unemployment insurance eligibility, calculations of benefit withholdings, payments and disqualifications comply with applicable laws and regulations."--Front cover letter insert

"Members of the audit staff involved in this audit were Debra Blossom, Ida L. Sajor, and Jessica Solem."

"August 2002."

"02DP-06."

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