A framework for experience management in e-Government : The Pellucid Project

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Persistent URL	http://purl.org/net/epubs/work/33774
Record Status	Checked
Record Id	33774
Title	A framework for experience management in e-Government : The Pellucid Project
Contributors	S Lambert (CCLRC Rutherford Appleton Lab.), AE Arenas (CCLRC Rutherford Appleton Lab.), S Delaitre (Sadiel), J Mena-Reposo (Sadiel), P Ferrentino (Softeco), M Majewska (Cifronet), K Krawczyk (Cifronet), M Fassone (Comune di Genova), V Procopio (Comune di Genova)
Abstract	The Pellucid project is developing an adaptable and customisable platform for enabling experience management in public organisations. Starting with a study of the three pilot applications, a uniform framework has been developed for experience management, based on the generation of 'active hints' that are presented to the user according to working context. Working context encompasses both position in the work process and domain-specific characteristics, typically similarity to previous cases. The paper discusses the applications and the framework.
Organisation	CCLRC , BITD
Keywords	Engineering , knowledge management , experience management , workflow management systems , public organisations
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Language	English (EN)

Type	Details	URI(s)	Local file(s)	Year
Journal Article	Electronic Journal of e-Government 2, no. 3 (2004): 167-176.		v2-i3-art3-lambert.pdf	2004